NOW TV contracts

Posted by Ron Koyich (85 days ago)

Having been listening to NOW TV's hold music, for over an hour now, has anyone suggestions on getting a contract broken without it costing an arm and a leg?

We sold our flat, and NOW TV want us to pay out the contract until May 2009.

Between NOW and Cable TV I don't know which one screws their customers more.

Ron

(I am based in Hong Kong)

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Posted by funbobby (85 days ago)

i've seen ads posted in the Classified section here from people selling unfinished contracts..give it a try

(I am based in Hong Kong)

Posted by Ron Koyich (85 days ago)

Thanks, that's a clever idea if I can't get satisfaction from the source!

Ron

(I am based in Hong Kong)

Posted by dabbagmm (74 days ago)

I will be shortly settling in our new apartment and will be looking into cable TV/Now options.
I'm not a big fan of contracts and if customer service cares less about answering customers' call then I'm not even encouraged to sign a contract with either of them... but what other choices do we have?!

RON: PM me please of the details of the contract. I may get yours if I decide to hook up with Now TV.

(I am based in Hong Kong)

Posted by Huggy (49 days ago)

I have found now tv much easier to access staff than Cable. Im moving soon and my Cable will not expire until april 09 - will just write it off and be glad to get rid of Cable - absolute nightmare dealing with them over the last few years.

i-cable for the computer have a different division and apart from them flicking switches when they aren't supposed to (and cutting me off for days on end) have been on the whole, okay.

anyone got any comments on netvigator v i-cable? appreciate your comments.

(I am based in Hong Kong)

Posted by Ron Koyich (49 days ago)

Hello, Huggy - I've had a netvigator account for many years and the service reliabilty and speed has been satisfactory. Have used the Cable TV in the past for TV, but never tried their data service.

Ron (PS - NOW didnt' show up to pick up the gear when they said they would)

(I am based in Hong Kong)

Posted by supercat (31 days ago)

PCCW contracts are usually 18 months and the penalty for early termination is full payment of the commitment up to the end of the contract period. I have to leave now and am faced with a charge up to October 2009!

One other issue with PCCW is that if you go for a telephone and braodband and TV package there is no single point of contact and you have to wait ages to get a response from anyone about anything. I have had nothing but trouble with PCCW and it is taking so long to get a response from them. I may just leave HK and leave them with their equipment as I have given them plenty of notice I am going and all they do is tell me I have to pay the balance of the contract - they won't tell me how to do that and so far the telephone people have not responded - guess they don't need the money. They have overcharged me consistenlty - mis-represented the services and basically been the worst company I have ever had teh misfortune to have to deal with.

(I am based in Hong Kong)

Posted by Ken A (30 days ago)

I've been using Now TV for years now and there's only 2 ways I can get a hold of anybody to speak to...... 1) pick the option to speak to technical support or 2) pick the option to buy something new.

its amazing how quickly they pick up the phone when you want to get a new service....

(I am based in Hong Kong)